1. Parties and agreement
These Terms govern the EZlaunch AI service supplied by My Success Coach Pty Ltd (ABN 11 623 604 688), trading as EZcore Automations (“EZcore”, “we”, “us” or “our”), to the person or business purchasing or using the Service (“Client”, “you” or “your”). These Terms, the Order Form and documents expressly incorporated by reference form the Agreement.
You confirm that you are at least 18, have authority to bind the purchasing business, and will use the Service for legitimate business purposes. If an Order Form expressly conflicts with these Terms, the Order Form prevails to the extent of the conflict.
2. EZlaunch AI service
EZlaunch AI is a configured business automation service built using HighLevel and other third-party infrastructure. Depending on the agreed scope, it may include an AI receptionist, website text or voice chat, missed-call text-back, booking, reminders, CRM and pipeline tools, follow-up, review requests, reporting and related automations.
The exact inclusions are those shown in your current Order Form or plan description. Features outside the agreed scope, custom development, additional locations, premium actions and third-party paid services may require separate approval and charges.
AI outputs may contain errors or misunderstandings. You must provide accurate business information and promptly notify us of material inaccuracies. We do not guarantee a particular sales result, number of leads, appointment volume, uninterrupted service or that every AI response will be correct.
3. Onboarding, build and activation
Successful payment begins onboarding. It does not mean your build has started, your account is fully provisioned, or live communications services are active. You must provide the completed onboarding information, required access and approvals requested by EZcore.
After those requirements are received and verified, EZcore will schedule your build according to the current queue and capacity and confirm the build start. Standard setup is targeted within approximately 5–10 business days from the confirmed build start. This is an estimate, not a guaranteed go-live date. Complexity, third-party dependencies, missing information, access, approvals or requested changes may extend the timeframe.
Activation gate: EZcore will not activate live phone numbers, calls, SMS/MMS, automated email or other metered provider services until the required customer payment method and billing or rebilling configuration have been completed and verified.
4. Subscription Fee, payment and taxes
Founding Member offer
The EZlaunch AI Founding Member offer is US$1,491 payable upfront. It covers the first three months at US$497 per month and includes standard-scope onboarding and setup. No separate standard-scope setup fee is charged. Unless cancelled under this Agreement, the Subscription renews from day 91 at US$497 per month.
All amounts are in United States dollars unless an Order Form expressly states otherwise. Usage Charges and applicable taxes are separate. Payments are processed by the payment provider shown at checkout. You authorise recurring charges due under the Agreement to your nominated payment method. You must keep payment details current. Where applicable, taxes may be added to invoices.
If a payment fails, we may give notice and suspend affected services if it remains unresolved for seven days. You remain responsible for fees and Usage Charges properly incurred before suspension or cancellation.
5. Included AI functionality and fair use
Under the current Founding Member plan, the Subscription Fee includes the supported AI functionality EZcore configures for one approved customer location within the agreed scope, subject to fair use. The Subscription does not promise access to a named underlying HighLevel or supplier AI plan or tier.
Included AI functionality does not include phone, SMS/MMS, email, carrier services, optional or premium products, paid third-party actions, multiple locations, custom development or services outside the agreed scope.
Fair use means reasonable use for the genuine day-to-day operations of the approved business and location. It excludes resale or sharing, artificial or abusive traffic, deliberate looping or load generation, use threatening service stability, unlawful use, and use materially outside the agreed purpose or scope.
If we reasonably identify use outside fair use, we will normally explain the concern and give you a reasonable opportunity to reduce or correct it or agree to a suitable plan or scope change. We may act immediately where reasonably necessary for fraud, unlawful activity, security risk, material service harm or an urgent platform or regulatory requirement.
6. Usage Charges
Communications and other metered provider services are not included in the Subscription Fee and are charged separately according to actual use. Depending on enabled services, Usage Charges may include phone-number rental, inbound and outbound telephone usage, transferred call legs, SMS/MMS, automated email sending or verification, call recording, transcription, storage, carrier or regulatory fees, premium workflow actions and other items shown in the applicable Usage and Billing Schedule.
The rates in the Usage and Billing Schedule are EZcore customer rates. They are not a representation of any supplier’s cost. EZcore is not required to disclose supplier arrangements, internal costs, margins or pricing methodology.
Before activating a paid Usage-Charge service, we will make the then-current customer rate or calculation method available through the Usage and Billing Schedule or Order Form. Rates may vary by country, destination, number type, carrier and service. You are responsible for charges generated through enabled services, subject to any limits or protections expressly agreed in writing.
7. Future plan and price changes
EZcore may change future plan inclusions, the Subscription Fee or the way a feature is charged by giving at least 30 days’ written notice. A change applies prospectively from the next renewal date after the notice period and does not alter a prepaid period. If you do not accept the change, you may cancel before it takes effect without an additional cancellation fee, with access continuing until the end of the current paid period subject to this Agreement.
Usage Charges may change when carrier, regulatory, platform or service conditions change or when EZcore changes customer pricing. Updated Usage Charges apply only to usage incurred after the effective date in the updated Usage and Billing Schedule. We will give reasonable advance notice of a material increase where practicable. If an urgent carrier, supplier or regulatory change makes advance notice impracticable, we will notify you as soon as reasonably possible. You may ask us to disable an affected optional service before its new rate applies, subject to technical or regulatory requirements and charges already incurred.
8. Cancellation and refunds
The US$1,491 Founding Member payment purchases the initial three-month Subscription period; it is not a separate setup fee. You may cancel at any time by written notice to [email protected]. Cancellation during the initial period stops renewal at its end. After the initial period, cancellation takes effect at the end of the current monthly billing period.
Except where required by law or expressly agreed by EZcore in writing, amounts already paid are not refundable merely because you change your mind, stop using the Service or cancel before the end of a prepaid period. You remain responsible for Usage Charges incurred up to deactivation.
If EZcore cannot provide a material part of the paid Service and does not remedy the failure within a reasonable time after notice, any refund or other remedy will be determined under applicable law and the portion of the Service affected. Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
9. Client responsibilities and acceptable use
You must provide accurate information, maintain reasonable account security, restrict access to authorised users and notify us promptly of suspected unauthorised access. You are responsible for activity by authorised users and for loss caused by your failure to take reasonable security measures, but not for unauthorised activity caused solely by EZcore’s failure to use reasonable care.
You must not use the Service unlawfully, deceptively, fraudulently, to harass others, send spam, evade consent or opt-out requirements, infringe rights, compromise security, create false reviews or leads, or resell the Service without written approval.
Each party is responsible for legal obligations applying to its own conduct. You are responsible for lawful customer data, business content, consent instructions, contact lists and use of the configured system, including applicable privacy, recording, telemarketing, electronic messaging and industry rules. EZcore is responsible for using reasonable care in the configuration and services it performs.
Never send passwords or authentication codes to Rebecca or through ordinary SMS, email, chat or forms. Use approved invitations, delegated access or secure provider processes.
10. Data and privacy
You retain ownership of your content and Customer Data. You grant EZcore and its service providers the limited rights necessary to host, process, transmit and display that data to provide, secure and improve the Service and meet legal obligations.
For customer information processed through your location, you are generally the business determining the purpose of collection and EZcore processes it to provide the Service. Each party must comply with privacy obligations applying to it. Our handling of account and website information is described in the EZlaunch AI Privacy Policy.
After termination, you may request an available export of Customer Data within 30 days. Export availability and deletion depend on applicable law and third-party platform capabilities. We may retain records required for legal, security, tax, dispute or accounting purposes.
11. Intellectual property and confidentiality
EZcore and its licensors retain rights in the Service, workflows, templates, designs, documentation and configuration methods. You receive a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes while the Agreement remains active and fees are paid.
You retain rights in materials you supply. Each party must protect the other’s non-public confidential information with reasonable care and use it only for the Agreement, except where disclosure is authorised or required by law.
12. Third-party services, availability and modifications
EZlaunch AI relies on HighLevel, telecommunications carriers, payment processors and other third parties. Their availability, rules, features and charges may change. EZcore will use commercially reasonable efforts to maintain and support the Service but cannot guarantee uninterrupted operation or control third-party outages.
We may make updates, security changes and feature improvements. Where practicable, we will give at least 30 days’ notice of a change that materially reduces paid functionality and allow cancellation before it affects a renewal. Urgent security, legal, regulatory or platform changes may be made sooner with notice as soon as reasonably possible.
Nothing in this section excludes responsibility for EZcore’s own negligence, configuration errors, representations or obligations that cannot lawfully be excluded.
13. Suspension and termination
For a remediable breach, we will normally provide notice and a reasonable opportunity to correct it. We may immediately restrict the affected service where reasonably necessary for fraud, unlawful activity, a security threat, material service harm, non-payment after notice, or an urgent carrier, platform or regulatory requirement. Where reasonably possible, restrictions will be proportionate and limited to the affected service.
When the Agreement ends, access and licences cease, outstanding amounts remain payable, and live automations and communications may be disabled. Provisions intended by their nature to continue—including payment, confidentiality, intellectual property, data, liability and dispute provisions—survive termination.
14. Warranties, liability and indemnity
To the maximum extent permitted by law, the Service is provided on an “as available” basis. Neither party is liable for indirect or consequential loss that was not reasonably foreseeable. Subject to non-excludable law, EZcore’s aggregate liability arising from the Agreement is limited to fees paid to EZcore in the 12 months before the event giving rise to the claim.
These limits do not apply to fraud, wilful misconduct, liability that cannot lawfully be excluded, or a party’s breach of confidentiality or intellectual-property obligations. Where the Australian Consumer Law permits a limitation for services, liability may be limited to resupplying the service or paying the reasonable cost of resupply.
You indemnify EZcore against third-party claims to the extent caused by your unlawful use, material breach, negligence, unauthorised content or instructions. The indemnity does not apply to loss caused by EZcore. The indemnified party must give prompt notice and reasonable cooperation, and no settlement imposing an admission or obligation on that party may be made without its consent.
15. Disputes and governing law
A party raising a dispute must provide written details and both parties must first try to resolve it in good faith. If unresolved after 20 business days, either party may propose mediation in New South Wales, with the process and costs agreed before mediation begins. Mediation is not mandatory unless both parties agree.
Nothing prevents either party from seeking urgent relief or approaching a court or regulator. The Agreement is governed by New South Wales law and the parties submit to courts with competent jurisdiction in New South Wales, subject to mandatory rights and laws that cannot be excluded.
16. General provisions and contact
The Agreement is the entire agreement about the Service and may be accepted electronically. If a provision is unenforceable, it is modified or severed only to the minimum extent necessary. Failure to enforce a right is not a waiver. Neither party creates a partnership, employment, fiduciary or agency relationship with the other.
EZcore may update these Terms in accordance with clause 7 by publishing the current version at https://ezcoreautomations.com/ezlaunchai/terms and giving required notice of material changes.
- Company: My Success Coach Pty Ltd, trading as EZcore Automations
- ABN: 11 623 604 688
- Legal and cancellation email: [email protected]
- General enquiries: [email protected]
- Jurisdiction: New South Wales, Australia
1. Parties and agreement
These Terms govern the EZlaunch AI service supplied by My Success Coach Pty Ltd (ABN 11 623 604 688), trading as EZcore Automations (“EZcore”, “we”, “us” or “our”), to the person or business purchasing or using the Service (“Client”, “you” or “your”). These Terms, the Order Form and documents expressly incorporated by reference form the Agreement.
You confirm that you are at least 18, have authority to bind the purchasing business, and will use the Service for legitimate business purposes. If an Order Form expressly conflicts with these Terms, the Order Form prevails to the extent of the conflict.
2. EZlaunch AI service
EZlaunch AI is a configured business automation service built using HighLevel and other third-party infrastructure. Depending on the agreed scope, it may include an AI receptionist, website text or voice chat, missed-call text-back, booking, reminders, CRM and pipeline tools, follow-up, review requests, reporting and related automations.
The exact inclusions are those shown in your current Order Form or plan description. Features outside the agreed scope, custom development, additional locations, premium actions and third-party paid services may require separate approval and charges.
AI outputs may contain errors or misunderstandings. You must provide accurate business information and promptly notify us of material inaccuracies. We do not guarantee a particular sales result, number of leads, appointment volume, uninterrupted service or that every AI response will be correct.
3. Onboarding, build and activation
Successful payment begins onboarding. It does not mean your build has started, your account is fully provisioned, or live communications services are active. You must provide the completed onboarding information, required access and approvals requested by EZcore.
After those requirements are received and verified, EZcore will schedule your build according to the current queue and capacity and confirm the build start. Standard setup is targeted within approximately 5–10 business days from the confirmed build start. This is an estimate, not a guaranteed go-live date. Complexity, third-party dependencies, missing information, access, approvals or requested changes may extend the timeframe.
Activation gate: EZcore will not activate live phone numbers, calls, SMS/MMS, automated email or other metered provider services until the required customer payment method and billing or rebilling configuration have been completed and verified.
4. Subscription Fee, payment and taxes
Founding Member offer
The EZlaunch AI Founding Member offer is US$1,491 payable upfront. It covers the first three months at US$497 per month and includes standard-scope onboarding and setup. No separate standard-scope setup fee is charged. Unless cancelled under this Agreement, the Subscription renews from day 91 at US$497 per month.
All amounts are in United States dollars unless an Order Form expressly states otherwise. Usage Charges and applicable taxes are separate. Payments are processed by the payment provider shown at checkout. You authorise recurring charges due under the Agreement to your nominated payment method. You must keep payment details current. Where applicable, taxes may be added to invoices.
If a payment fails, we may give notice and suspend affected services if it remains unresolved for seven days. You remain responsible for fees and Usage Charges properly incurred before suspension or cancellation.
5. Included AI functionality and fair use
Under the current Founding Member plan, the Subscription Fee includes the supported AI functionality EZcore configures for one approved customer location within the agreed scope, subject to fair use. The Subscription does not promise access to a named underlying HighLevel or supplier AI plan or tier.
Included AI functionality does not include phone, SMS/MMS, email, carrier services, optional or premium products, paid third-party actions, multiple locations, custom development or services outside the agreed scope.
Fair use means reasonable use for the genuine day-to-day operations of the approved business and location. It excludes resale or sharing, artificial or abusive traffic, deliberate looping or load generation, use threatening service stability, unlawful use, and use materially outside the agreed purpose or scope.
If we reasonably identify use outside fair use, we will normally explain the concern and give you a reasonable opportunity to reduce or correct it or agree to a suitable plan or scope change. We may act immediately where reasonably necessary for fraud, unlawful activity, security risk, material service harm or an urgent platform or regulatory requirement.
6. Usage Charges
Communications and other metered provider services are not included in the Subscription Fee and are charged separately according to actual use. Depending on enabled services, Usage Charges may include phone-number rental, inbound and outbound telephone usage, transferred call legs, SMS/MMS, automated email sending or verification, call recording, transcription, storage, carrier or regulatory fees, premium workflow actions and other items shown in the applicable Usage and Billing Schedule.
The rates in the Usage and Billing Schedule are EZcore customer rates. They are not a representation of any supplier’s cost. EZcore is not required to disclose supplier arrangements, internal costs, margins or pricing methodology.
Before activating a paid Usage-Charge service, we will make the then-current customer rate or calculation method available through the Usage and Billing Schedule or Order Form. Rates may vary by country, destination, number type, carrier and service. You are responsible for charges generated through enabled services, subject to any limits or protections expressly agreed in writing.
7. Future plan and price changes
EZcore may change future plan inclusions, the Subscription Fee or the way a feature is charged by giving at least 30 days’ written notice. A change applies prospectively from the next renewal date after the notice period and does not alter a prepaid period. If you do not accept the change, you may cancel before it takes effect without an additional cancellation fee, with access continuing until the end of the current paid period subject to this Agreement.
Usage Charges may change when carrier, regulatory, platform or service conditions change or when EZcore changes customer pricing. Updated Usage Charges apply only to usage incurred after the effective date in the updated Usage and Billing Schedule. We will give reasonable advance notice of a material increase where practicable. If an urgent carrier, supplier or regulatory change makes advance notice impracticable, we will notify you as soon as reasonably possible. You may ask us to disable an affected optional service before its new rate applies, subject to technical or regulatory requirements and charges already incurred.
8. Cancellation and refunds
The US$1,491 Founding Member payment purchases the initial three-month Subscription period; it is not a separate setup fee. You may cancel at any time by written notice to [email protected]. Cancellation during the initial period stops renewal at its end. After the initial period, cancellation takes effect at the end of the current monthly billing period.
Except where required by law or expressly agreed by EZcore in writing, amounts already paid are not refundable merely because you change your mind, stop using the Service or cancel before the end of a prepaid period. You remain responsible for Usage Charges incurred up to deactivation.
If EZcore cannot provide a material part of the paid Service and does not remedy the failure within a reasonable time after notice, any refund or other remedy will be determined under applicable law and the portion of the Service affected. Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
9. Client responsibilities and acceptable use
You must provide accurate information, maintain reasonable account security, restrict access to authorised users and notify us promptly of suspected unauthorised access. You are responsible for activity by authorised users and for loss caused by your failure to take reasonable security measures, but not for unauthorised activity caused solely by EZcore’s failure to use reasonable care.
You must not use the Service unlawfully, deceptively, fraudulently, to harass others, send spam, evade consent or opt-out requirements, infringe rights, compromise security, create false reviews or leads, or resell the Service without written approval.
Each party is responsible for legal obligations applying to its own conduct. You are responsible for lawful customer data, business content, consent instructions, contact lists and use of the configured system, including applicable privacy, recording, telemarketing, electronic messaging and industry rules. EZcore is responsible for using reasonable care in the configuration and services it performs.
Never send passwords or authentication codes to Rebecca or through ordinary SMS, email, chat or forms. Use approved invitations, delegated access or secure provider processes.
10. Data and privacy
You retain ownership of your content and Customer Data. You grant EZcore and its service providers the limited rights necessary to host, process, transmit and display that data to provide, secure and improve the Service and meet legal obligations.
For customer information processed through your location, you are generally the business determining the purpose of collection and EZcore processes it to provide the Service. Each party must comply with privacy obligations applying to it. Our handling of account and website information is described in the EZlaunch AI Privacy Policy.
After termination, you may request an available export of Customer Data within 30 days. Export availability and deletion depend on applicable law and third-party platform capabilities. We may retain records required for legal, security, tax, dispute or accounting purposes.
11. Intellectual property and confidentiality
EZcore and its licensors retain rights in the Service, workflows, templates, designs, documentation and configuration methods. You receive a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes while the Agreement remains active and fees are paid.
You retain rights in materials you supply. Each party must protect the other’s non-public confidential information with reasonable care and use it only for the Agreement, except where disclosure is authorised or required by law.
12. Third-party services, availability and modifications
EZlaunch AI relies on HighLevel, telecommunications carriers, payment processors and other third parties. Their availability, rules, features and charges may change. EZcore will use commercially reasonable efforts to maintain and support the Service but cannot guarantee uninterrupted operation or control third-party outages.
We may make updates, security changes and feature improvements. Where practicable, we will give at least 30 days’ notice of a change that materially reduces paid functionality and allow cancellation before it affects a renewal. Urgent security, legal, regulatory or platform changes may be made sooner with notice as soon as reasonably possible.
Nothing in this section excludes responsibility for EZcore’s own negligence, configuration errors, representations or obligations that cannot lawfully be excluded.
13. Suspension and termination
For a remediable breach, we will normally provide notice and a reasonable opportunity to correct it. We may immediately restrict the affected service where reasonably necessary for fraud, unlawful activity, a security threat, material service harm, non-payment after notice, or an urgent carrier, platform or regulatory requirement. Where reasonably possible, restrictions will be proportionate and limited to the affected service.
When the Agreement ends, access and licences cease, outstanding amounts remain payable, and live automations and communications may be disabled. Provisions intended by their nature to continue—including payment, confidentiality, intellectual property, data, liability and dispute provisions—survive termination.
14. Warranties, liability and indemnity
To the maximum extent permitted by law, the Service is provided on an “as available” basis. Neither party is liable for indirect or consequential loss that was not reasonably foreseeable. Subject to non-excludable law, EZcore’s aggregate liability arising from the Agreement is limited to fees paid to EZcore in the 12 months before the event giving rise to the claim.
These limits do not apply to fraud, wilful misconduct, liability that cannot lawfully be excluded, or a party’s breach of confidentiality or intellectual-property obligations. Where the Australian Consumer Law permits a limitation for services, liability may be limited to resupplying the service or paying the reasonable cost of resupply.
You indemnify EZcore against third-party claims to the extent caused by your unlawful use, material breach, negligence, unauthorised content or instructions. The indemnity does not apply to loss caused by EZcore. The indemnified party must give prompt notice and reasonable cooperation, and no settlement imposing an admission or obligation on that party may be made without its consent.
15. Disputes and governing law
A party raising a dispute must provide written details and both parties must first try to resolve it in good faith. If unresolved after 20 business days, either party may propose mediation in New South Wales, with the process and costs agreed before mediation begins. Mediation is not mandatory unless both parties agree.
Nothing prevents either party from seeking urgent relief or approaching a court or regulator. The Agreement is governed by New South Wales law and the parties submit to courts with competent jurisdiction in New South Wales, subject to mandatory rights and laws that cannot be excluded.
16. General provisions and contact
The Agreement is the entire agreement about the Service and may be accepted electronically. If a provision is unenforceable, it is modified or severed only to the minimum extent necessary. Failure to enforce a right is not a waiver. Neither party creates a partnership, employment, fiduciary or agency relationship with the other.
EZcore may update these Terms in accordance with clause 7 by publishing the current version at https://ezcoreautomations.com/ezlaunchai/terms and giving required notice of material changes.
- Company: My Success Coach Pty Ltd, trading as EZcore Automations
- ABN: 11 623 604 688
- Legal and cancellation email: [email protected]
- General enquiries: [email protected]
- Jurisdiction: New South Wales, Australia